Frequently Asked Questions

We do not have a showroom, but we do offer you a 200 Night Comfort Trial where you can try your mattress in the comfort of your own home for 200 nights.

Enjoy your mattress for 200 nights while using a mattress protector and during this time you can decide whether it is a match made in heaven, or whether you would like to exchange it for a different comfort level or return it for a full refund.

If within the 200 nights, you find that this is not the ideal mattress for you, then please email us to initiate an exchange or return. You can email us at sales@brookandwilde.com. Please note that only one 200 Night Comfort Trial is allowed per mattress. The 200 Night Comfort Trial will become void once an exchange has taken place.

We are happy to help you order online, but if you prefer to order over the phone, we will need the following from you:

You will need to pay with debit or credit card

Your billing and shipping address will need to be the same.

If you need to amend your order before it has been dispatched, please email us on sales@brookandwilde.com or call us on 08081699070

At Brook + Wilde, we are committed to making reforestation a part of our business model. We support a third-party non-profit organisation, who plant trees to help clean water in Brazil, protect biodiversity in Indonesia, empower women in Rwanda, improve food security in Guatemala, and fight back against forest fires across North America.

Yes, please note that slats on a bed frame need to be no less than 6cm minimum in width and no more than 10cm apart.

Your mattress will hold up to 18 stone per person or 114 kg per person.

We have created 3 comfort levels, so that you can find the mattress that’s perfect for you.

Our Elite, Ultima, and Perla mattresses are all available in soft, medium, or firm comfort choices with our Lux available in medium only.

Try it in the comfort of your own home for 200 nights, if your chosen comfort level is not exactly right then you can exchange for a different comfort level.

Shopping made easy!

Please refer to our mattresses page for more information.

We are proudly British, and we have lovingly made your mattress in Manchester.

We take all our safety tests very seriously and therefore have surpassed the following tests for your peace of mind:

• BS7177
• CFC Free

We offer a 10-year guarantee on all our mattresses. Please see our Guarantee page for more information.

Yes, you can!

We ask that you always lay your mattress flat; keeping or storing your mattress on its side will damage it.

We either recycle or donate our mattresses, we ensure that no mattress ever reaches landfill.

Use a damp cloth to clean any spillages, please do not use any detergents on the mattress.

The beauty about your Brook + Wilde Mattress is that it never needs to be rotated or flipped.

Please do not wash the cover above 30 degrees. Please do not tumble dry.

Our bed frames come in the following sizes:

Please use a damp cloth free of detergents and gently wipe the area that needs cleaning.

Your base is guaranteed for up to 2 years.

Yes, we’re happy to assemble your bed frame for free as part of our delivery service. Choose a room and we’ll do the rest.

We offer different sizes to suit your home. Our sofas are available in sizes from Chair, Small, Large, or Corner. Our sofa beds are available in sizes from Snuggler, Small, Large, or Corner.

Visit their respective pages for full details and information on measuring your home to ensure they fit.

We recommend carefully vacuuming your sofa bed once a week with an upholstery brush attachment. For the timber feet, an occasional wipe with a clean cloth (without polish). Major cleaning should be left to a recognised upholstery cleaning specialist.

Yes, your sofa bed is covered for 5 years by our guarantee.

Your sofa or sofa bed will be delivered assembled to a room of your choice with our two-man delivery service. All packaging will be taken away by our team and recycled.

All Brook + Wilde pillows can be washed on a gentle wash up to 60°C. We do not recommend that your Brook + Wilde pillow is dry cleaned, ironed, or that you use bleach. You can tumble dry on a low heat, although we do recommend that you air dry naturally.

All Brook + Wilde duvets can be washed on a gentle wash up to 60°C. We do not recommend that your Brook + Wilde duvet is dry cleaned, ironed, or that you use bleach. You can tumble dry on a low heat, although we do recommend that you air dry naturally.

Your mattress protector is not waterproof, but it is stain and spillage resistant. It will protect and elongate your mattress life.

You will need to use a mattress protector to be eligible for the trial.

We expect to deliver new Lux mattresses within 4 weeks, Elite mattresses within 6 weeks, Ultimas within 10 weeks, and Perla mattresses within 12 weeks. You can expect our delivery team to be in touch after your order is placed to discuss your delivery options. For more information please visit our Delivery page.

Delivery times vary by product, so it's best to check the product page for expected delivery times. If no delivery time is stated on the product page you can expect us to deliver your bedding order within 5 working days. Please see our Delivery page for more information.

We use different trusted couriers to deliver your bedding, mattress and bed frame, therefore your items will not arrive at the same time, we will always try to have it delivered on the same day.

You will receive separate tracking information for your mattress, bed frame and your bedding.

We deliver to all postcodes with the exception of those that fall outside mainland UK, please consult our delivery page for more information

We will do our best to accommodate you, please email us on sales@brookandwilde.com or call us on 08081699070 to discuss your address concerns.

Please be advised that you will be updated with delivery information via text or email. Please see our delivery information.

Please email us at sales@brookandwilde.com within 14 days of receiving your mattress. If the mattress is unboxed a mattress protector must have been used for your 200 Night Comfort Trial to be valid.

Please provide the following:

• Your order number
• A picture of your mattress without your mattress protector
• The reason for you wanting to return
• Your current address and telephone number

Why not ask for an exchange? At no extra cost, we can exchange your mattress for a firmer or softer one, providing you with a hassle-free solution.

Within 14 days of your mattress being returned and inspected. Your refund will be allocated to the same card that you used to make your original purchase.

Please email us at sales@brookandwilde.com after trying your mattress for at least 30 nights to allow your body to get used it, this is called a ‘break in period’. A mattress protector must have been used for your 200 Night Comfort Trial to be valid.

Please provide the following:

• Your order number
• A picture of the mattress without the mattress protector
• Reason for the exchange or return & the new comfort level that you require if you opt for an exchange
• Your current address and telephone number

If you are exchanging a Lux mattress, please read more about the process on our 200 Night Comfort Trial page or contact sales@brookandwilde.com

Please note that your exchanged mattress under the 200 Night Comfort Trial may not be returned or exchanged unless deemed faulty.

You may return your pillows, sheets, duvet and duvet set if your products are still in their original packaging and have not been used. You will need to initiate the return within 14 days of receiving your product. Please ensure that when the items are returned, there is no damage to the products or packaging. All goods will be inspected prior to a refund.

We may request photographs. Should you wish to return your items, please email us on sales@brookandwilde.com We will provide you with a return’s number.

Please do not return your bedding without a return’s number.

• You will be responsible for the payment to return your products to the return-address.
• Please make sure that all items are trackable.
• Please return all items with your completed return note and return number.
• On receiving your returned items, our quality control team will inspect the product and packaging for damage and usage.

We apologise that you feel that your products that you received from Brook and Wilde are faulty, please do not hesitate to get in contact with us.

Email: sales@brookandwilde.com

Tel: 08081699070

Yes! Brook + Wilde can recycle your old mattress. You can add this option to your order at checkout and when your new mattress is delivered our delivery team will take away your current mattress for recycling.

We take our environmental responsibilities very seriously, so our recycling service means zero landfill. All parts of the mattress are recycled, reused or repurposed.

Kindly add mattress recycling to your order at checkout. You'll find it with our delivery options. The cost is calculated based on the size of mattress ordered.

Finance is a fantastic way to spread the cost of your purchase. To make it easy we've partnered with Duologi whose smart technology lets you apply for and then complete the loan application quickly and entirely online

First add the items you wish to purchase to your basket. When you reach the checkout select the best finance option for you and choose 'Pay with Duologi'. The quick application form takes no more than a couple of minutes to complete and then you'll receive an instant decision.

Once you have added all the items that you wish to purchase to your basket, and you are ready to pay, please proceed to the Checkout. After filling out your shipping and billing details, you will be presented with three payment options; Credit Card/Debit Card, PayPal or Apply for Finance. Please select Apply for Finance.

To be eligible for the interest free credit application option, you must meet the following requirements:

• Be over 18 years of age
• Have a debit or credit card
• Be a permanent UK resident
• Have lived in the UK for at least the last three years
• Have a good credit history

Please note that even if you meet the above criteria, we cannot guarantee your application will be successful as this is down to the decision of Duologi.

A credit score check is the procedure used by a financial services company to evaluate the eligibility and the credit risk of new applicants. This procedure will be applied to your application for online finance.

Once your application is approved, your deposit paid and your contract signed, we will process your order and our courier team will be in touch to organise a delivery date.

Your loan agreement along with all the regulatory paperwork is emailed to the email address you entered in your application. It should be there waiting for you by the time you've finished your application. If for any reason it isn't, please contact the after-sales support team on 0345 5211 881 or via email at customers@duologi.com who will be more than happy to assist you.

We are sorry to hear that your finance application has not been accepted. Unfortunately, due to confidentiality laws Brook + Wilde are unable to see any information regarding your application. Please contact Duologi via email at customers@duologi.com for more information.

Yes, you can!

Yes, you can!

If you paid using our finance option and you need to cancel your order, you will need to cancel your order directly with Brook + Wilde first. Duologi will cancel your finance agreement on instruction from Brook + Wilde only.

Please contact our Brook + Wilde customer care team on sales@brookandwilde.com for assistance.

If your payment is due, but you still haven’t received your ordered items, please contact our Brook + Wilde customer care team on sales@brookandwilde.com to get an update on your order.

Please contact the Duologi after-sales support team on 0345 5211 881 or via email at customers@duologi.com.

Please contact the Duologi after-sales support team on 0345 5211 881 or via email at customers@duologi.com.