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Returns

Mattress + Bed Frame

What if I change my mind?

We are confident that you will love your Brook + Wilde mattress and bedframe. However, if you change your mind then you have 14 calendar days starting from the day after you received your mattress to let us know that you would like to return it (Consumer Contract Regulations 2013).

What do I need to do within the 14 days of receiving my mattress?

  • Please let us know in writing that you would like to return your mattress at sales@brookandwilde.com
  • If the mattress is unboxed, then please provide photographs of the mattress in its original perfect condition. If the mattress is boxed, then please take pictures of the box.
  • Please note that we can only accept returned mattresses and bed frames in their original perfect conditions. To ensure your mattress remains in this original condition, we recommend the purchase of a mattress protector.
  • If you received promotional items with your order and you wish to return your mattress, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

100 Night Comfort Trial

If, after trying your Brook + Wilde mattress for at least 30 days, you find that your comfort level is not exactly what you are looking for, we will endeavour to find your perfect comfort level match with a different Brook + Wilde mattress or we can refund what you paid for your mattress.

How can I exchange my mattress?

We recommend the purchase of a mattress protector to ensure that your mattress remains in its original perfect condition. Unfortunately, we are not able to exchange mattresses that are not shown to be in their original condition.

  • If the mattress is unboxed, then please provide photographs of the mattress in its original perfect condition.
  • If the mattress is boxed, then please take pictures of the box.

Please be aware that:

  • You are allowed one 100 Night Comfort Trial per mattress.
  • Should you purchase multiple mattresses for the same household in one order, each mattress can be exchanged once under the 100 Night Comfort Trial. The trial would then become void. Should you purchase again after your initial order for the same household and have already initiated the 100 Night Comfort Trial on a previous order, then the mattress(s) will be eligible for the 100 Night Comfort Trial.
  • If you have already exchanged a mattress using our Comfort Trial your new mattress will not be eligible for a new trial.
  • If you received promotional items with your order and you wish to return your mattress, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

If you would like to initiate your exchange for a different comfort level mattress or to request a return, then please email us at sales@brookandwilde.com.

Brunel Sofa Bed

What if I change my mind?

The Brunel Sofa Bed is the perfect addition to welcome your guests. However, if you change your mind, you have 14 calendar days starting from the day after you received your mattress to let us know that you would like to return it (Consumer Contract Regulations 2013).

What do I need to do within the 14 days of receiving my sofa bed?

  • Please let us know in writing that you would like to return your sofa bed at sales@brookandwilde.com
  • If the sofa bed is unboxed, then please provide photographs of the sofa bed in its original perfect condition. If the sofa bed is boxed, then please take pictures of the boxes.
  • Please note that we can only accept a returned sofa bed in its original perfect condition. Upon its return, the sofa bed will be inspected by our quality control team to ensure this.
  • If you received promotional items with your order and you wish to return your sofa bed, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

Bedding Returns

If you wish to return your unused bedding (pillows, pillow protectors, mattress protectors, sheets, duvet and duvet set) under the Consumer Contract Regulations 2013, please follow the below guidelines.

You will need to initiate the return request within 14 days of receiving the bedding, please email us at sales@brookandwilde.com and request a return number.

Please be aware of the following when completing your return:

  • You will need to fill out the returns note using the return number that was given to you on your return request;
  • You are responsible for the payment of returning your products to the below return address;
  • All returned items must be sent back in a trackable manner;
  • All unused items must be returned in their original packaging with your completed return note;
  • On receiving your returned items, our quality control team will inspect the product and packaging for damage and usage;
  • If the products are found to be damaged or used, we reserve the right to reduce the amount of the refunded goods;
  • We may request photographs demonstrating that your product is still in its original packaging and has not been used or damaged.
  • If you received promotional items with your order and you wish to return your mattress, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

Return Address:

Unit A Fourth Dimension
Fourth Avenue
Letchworth Garden City, SG6 2TD

Cancellations:

If, for any reason, you need to cancel your order before it has shipped, please contact us at sales@brookandwilde.com.

If the order has shipped and you wish to cancel your order, then you may still cancel under the Consumer Contract Regulations 2013. Please contact us at sales@brookandwilde.com.

If you received promotional items with your order and you wish to return or cancel your order, the value of the promotional items will be deducted from your refund should you wish to keep them or have already opened them.

Rug Returns

We are sure that you will love your new luxury rug. However, if you would like to return your unopened and unused rug under the Consumer Contract Regulations 2013, please follow the below guidelines. You will need to initiate the return request within 14 days of receiving the rug.

Please note the following when completing your return:

  • The rug must not have been opened from its packaging, nor unrolled.
  • Please note that we cannot accept returned rugs that are not in their original, perfect condition.
  • We may request photographs demonstrating that your product is still in its original packaging and has not been used or damaged.
  • You will need to fill out the returns note using the return number that was given to you on your return request
  • You are responsible for the payment of returning your products to the below return address
  • All returned items must be sent back in a trackable manner
  • All unused items must be returned in their original packaging with your completed return note
  • On receiving your returned items, our quality control team will inspect the product and packaging for damage and usage
  • If the products are found to be damaged or used, we reserve the right to reduce the amount of the refunded goods