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200 Night Comfort Trial

Mattress

You have the confidence of trying your mattress in the comfort of your own home for 200 nights.

Here’s how it works

  • Your 200 Night Comfort Trial starts the day you receive your mattress and ends before midnight of the last day of the 200 nights.
  • We recommend that you try your mattress for at least 30 nights, while your body adjusts to a new sleep surface.
  • You will need to use a mattress protector to validate your 200 Night Comfort Trial.
  • If during the 200 Night Comfort Trial period, you are not happy with the comfort level, we will exchange your mattress for a different Brook + Wilde mattress comfort level or refund you what you paid for your mattress.
  • If you have purchased the Lux mattress, and during the 200 Night Comfort Trial period you are not happy with the comfort level, we will exchange your mattress for a different Brook + Wilde mattress at your desired comfort level or refund you what you paid for your mattress. As the Lux is only available in a medium comfort level, if you initiate a comfort exchange you will be required to pay the difference in the retail price between the Lux mattress you purchased and the mattress you have selected for the comfort exchange.
  • If you purchased a Lux mattress before 4th August 2022 you will not be able to exchange for a new Lux mattress with a comfort choice that is not medium. Should you wish to exchange for a different comfort choice you will be required to select a different mattress.
  • There are some further details on our Terms + Conditions page.

 

To start the process for initiating your comfort exchange or return, we will ask you to provide the following:

  • A photograph demonstrating the unsoiled surface of the mattress without the mattress protector.
  • The reason for wanting to exchange or return, and the new comfort level if you have opted for the exchange; if you are exchanging a Lux, we will also need to know the mattress and comfort choice of your desired upgrade.
  • Your order number and contact details.

You may inform us if you would like to initiate an exchange or return by contacting us on:
sales@brookandwilde.com