Delivery status while dealing with coronavirus
Please be reassured that we are open and delivering. A number of significant precautions have been introduced in order to keep our teams and customers safe from coronavirus. Deliveries are therefore expected to take longer than usual, but we aim to deliver new mattresses orders within 6-8 weeks. Deliveries to Leicester will be to doorstep only while government measures are in place.
If you have already ordered and are experiencing a delay
If you have already placed an order with us, please note that delivery times are longer than usual and some orders will be delayed. Our manufacturing facilities are working at a reduced rate while government guidelines for social distancing at work are in place. Because of this, production is slower and deliveries are taking much longer than usual to schedule. Please be reassured that your mattress will be with soon, and that we are working hard to deliver it to you as safely and quickly as possible.
Interim delivery process
Our courier team have slightly altered their delivery process whilst restrictions are in place for coronavirus.
The courier will contact you to arrange your delivery. You will have 3 choices for your convenience:
1. A delivery to your door
2. A delivery to a safe place
3. A delivery to a room of your choice
To keep everyone involved safe, and for your peace of mind, we have created a process with precautions taken throughout. If you’d like to know more about these precautions or need any further information on this interim delivery process, please feel free to contact our Customer Care Team who will be happy to help.
We use different trusted couriers for our different sized luxury products, we have chosen each courier based on their quality and service that they can provide you, our most valued customer.
We will do our best to deliver all your items on the same day. Please refer to the delivery sections below.
We expect to deliver all mattress orders within 6-8 weeks, usually sooner. You can expect our delivery team to be in touch after your order is placed to discuss your delivery options.
Brook + Wilde Beds are made to order and have a slightly longer lead time of 8-10 weeks at the moment. Once your bed has been quality checked, the courier will be in touch with you to discuss a delivery date.
Mattress + Bed
If you have purchased both a mattress and a bed, we will deliver both products together. Please note that Brook + Wilde Beds are made to order and have a slightly longer lead time of up to 8-10 weeks for now.
We aim to deliver bedding orders within 5 business days.
If you ordered a mattress with your bedding, your items will be delivered together based upon the mattress delivery timescales above.
Our courier team will contact you to arrange your delivery. For mattress or bed orders you will receive an email or text advising you of a time slot the day before delivery. The day of delivery you will receive an additional message confirming your time slot. Once the courier team has arrived outside your home, the crew will call you to let you know they’ve arrived, and what will happen next.
For all bedding orders, you will be notified by text by the courier with tracking information and an estimated delivery time.
Unfortunately, we are not able to fulfil deliveries outside mainland UK.
Please allow additional time for deliveries over bank holidays, Christmas and New Year.
We will do our best to assist you with your address change. Please note that your order might have been dispatched before we can change your address. Email us on firstname.lastname@example.org.
If no one is available to receive delivery on the confirmed delivery date there is a £30 charge for re-arranging a 2nd delivery date with our 2-man delivery service.