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Delivery

Delivery Explained

We use different trusted couriers for our different sized luxury products, we have chosen each courier based on their quality and service that they can provide you, our most valued customer.

We will do our best to deliver all your items on the same day. Please refer to the delivery sections below.

Mattress Delivery Time Frame

*You will receive your mattress delivery date within three working days.

Please note that if you live in a beautiful but remote area, delivery may take longer.

Bedframe Delivery Time Frame:

The Salus Ottoman Bed has a 3-week lead time. This level of craftsmanship is worth the wait.

Bedframe and Mattress Time Frame:

If you have purchased a Bed + Mattress Bundle we will deliver both products together. Please note that the Salus Ottoman Bed is on a 3-week lead time. If you would like us to split the shipment, just ask us by emailing us on sales@brookandwilde.com

Mattress and Bed Frame Notification

The day before delivery you will receive an email or text advising you of a delivery slot.

The day of delivery you will receive your confirmed booking slot.

Up to 1 hour before delivery you will receive a call from our courier company. Please note that you will need to sign for your mattress and bed frame.

Bedding Delivery Time Frame (Pillows, Duvet, Mattress Protector, Pillow Protector)

*Your bedding will be dispatched and delivered within 5 working days by our trusted delivery partners DPD and Parcelforce.

Bedding Notification:

You will be notified by text by the courier with tracking information and an estimated delivery time.

Delivery Restrictions

Unfortunately, we are not able to fulfil deliveries outside mainland UK.

*Please allow additional time for deliveries over bank holidays, Christmas and New Year.

Delivery Address Change

We will do our best to assist you with your address change. Please note that you order might have been dispatched before we can change your address. Email us on sales@brookandwilde.com.