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Delivery

Mattresses

We expect to deliver new Lux mattresses within 3 weeks, Elite orders within 4 weeks, Ultimas within 8 weeks, and Perla mattresses within 10 weeks. You can expect our delivery team to be in touch after your order is placed to discuss your delivery options.

Beds, Sofas + Sofa Beds

Brook + Wilde beds, sofas, and sofa beds are made to order, so please refer to the product’s page for an accurate lead time. Once your product has been quality checked, the courier will be in touch with you to discuss a delivery date.

Mattress + Bed

If you have purchased both a mattress and a bed, we will deliver both products together. Please note that Brook + Wilde Beds are made to order, so please refer to the bed's product page for an accurate lead time.

Bedding

Delivery times vary by product, so it's best to check the product page for expected delivery times. If no delivery time is stated on the product page you can expect us to deliver your bedding order within 7 working days.

Courier Notifications

Our courier team will contact you to arrange your delivery. For mattress or bed orders you will receive an email or text advising you of a time slot the day before delivery. The day of delivery you will receive an additional message confirming your time slot. Once the courier team has arrived outside your home, the crew will call you to let you know they’ve arrived, and what will happen next.

For all bedding orders, you will be notified by text by the courier with tracking information and an estimated delivery time.

Restrictions

Unfortunately, we are not able to fulfil deliveries outside mainland UK.

Please allow additional time for deliveries over bank holidays, Christmas and New Year.

Address Changes

We will do our best to assist you with your address change. Please note that your order might have been dispatched before we can change your address. Email us on sales@brookandwilde.com.

Failed Deliveries

If no one is available to receive delivery on the confirmed delivery date there is a £30 charge for re-arranging a 2nd delivery date with our 2-man delivery service.