Mattresses
We expect to deliver Lux, Elite, Suprema, and Ultima mattresses within 4 weeks, with the Perla having a lead time of 6 weeks. You can expect our delivery team to be in touch after your order is placed to discuss your delivery options.
Bed Frames
Brook + Wilde Sleep bed frames are made to order, so please refer to the product’s page for an accurate lead time. Once your product has been quality checked, the courier will be in touch with you to discuss a delivery date.
Bedding
Delivery times vary by product, so it's best to check the product page for expected delivery times. If no delivery time is stated on the product page you can expect us to deliver your bedding order within 2 weeks.
Courier Notifications
Our courier team will contact you to arrange your delivery. For mattress or bed orders you will receive an email or text advising you of a time slot the day before delivery. The day of delivery you will receive an additional message confirming your time slot. Once the courier team has arrived outside your home, the crew will call you to let you know they’ve arrived, and what will happen next.
For all bedding orders, you will be notified by text by the courier with tracking information and an estimated delivery time.
Restrictions
Unfortunately, we are not able to fulfil deliveries outside mainland UK, including the Isle of Wight.
Please allow additional time for deliveries over bank holidays, Christmas and New Year.
Address Changes
We will do our best to assist you with your address change. Please note that your order might have been dispatched before we can change your address. Email us on sales@brookandwildesleep.com.
Failed Deliveries
If no one is available to receive delivery on the confirmed delivery date there is a £30 charge for re-arranging a 2nd delivery date with our 2-man delivery service.